Editorial Note: This article was rewritten using Artificial Intelligence (AI) based on original, verified sources. The accompanying images were upscaled with the assistance of AI. Any resemblance of figures in the images to real persons is entirely coincidental. Brands and logos depicted are the property of their respective owners and do not imply official endorsement or affiliation.
Munich, October 14 – The Munich Clinic (MüK) has fundamentally transformed its emergency care across its four locations in Harlaching, Bogenhausen, Schwabing, and Neuperlach. After just over a year, the Harlaching site, in particular, is showing measurable success, with empty waiting rooms, reduced patient stays, and improved staff morale.
A Radical Shift in Emergency Room Experience
The traditional image of overcrowded waiting rooms, stressed doctors, and overworked nurses is being challenged by the MüK’s new approach. At a recent press event, the waiting room at MüK Harlaching was notably quiet and empty. Florian Lemmink, head of the Munich Clinic’s emergency departments, confirmed that this is the norm, with 80% of patients now being seen immediately without any waiting time. Götz Brodermann, MüK CEO, stated that this achievement is unique nationwide.
More Patients, Less Waiting Time
Despite the new concept, the Harlaching clinic has seen an increase in patient numbers, now treating around 100 patients daily, up from approximately 70 previously. Crucially, the average patient stay in the emergency department has been drastically cut from five hours to just 2.9 hours. This success is attributed to the expertise of emergency medicine expert Tim Flasbeck, who previously revamped the emergency department in Cottbus, Brandenburg, and is now serving as Director of In-hospital Emergency Medicine and project leader for the restructuring in Munich.
“Welcome!” Instead of “Please Get Lost!”
Florian Lemmink explained that the project team
